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Frequently Asked Questions

PRODUCT AND SERVICES

The colors of our prints are identical to those displayed on our website. To view colors accurately on your monitor, we recommend calibrating your monitor's color settings correctly. Additionally, consider that the surface of the paper we use does not have the same brightness as your monitor.

No, frames are not included with the posters. You can add the frame separately to your cart on the product pages, or you can purchase frames from the "Frames" section on our website.

All our prints are made on 300gsm matte coated paper. The print details and high color accuracy ensure the quality of the product at a glance.

Yes, we offer personalized prints. You can contact us via WhatsApp for more information.

ORDER AND SHIPPING

Shipping is free for all purchases made on our website.

Orders are specially produced for you. The processing time to be shipped is 1-3 days. After this period, the delivery time to your address, depending on the courier company's workload and the location of the delivery address, is usually 5-7 days. If you notice any abnormalities or delays in delivery, please contact us via WhatsApp for assistance. Note: The above dates are shared for informational purposes and may vary depending on the courier company.

When your order is shipped, a notification email is sent to the email address you used during the purchase, including the tracking number. You can find the tracking number in the email.

Yes, after completing your purchase and payment, an order confirmation email will be sent to your email address. Your order is processed after the payment is received.

You can browse and make purchases on Open Digital Gallery without creating an account.

We use Aras Kargo for orders within Turkey. Orders from other countries are shipped via Navlungo.

Yes, you can. After your order is shipped, you can check the shipping process using the order number sent to your email address.

If you are not at the specified address, your order will be delivered to the nearest courier branch, and a notification note will be left for you. You can pick up your order from the nearest courier branch within 3 days with your order number. If you don't pick up your order within the specified period, it will be returned to opendigitalgallery.com.

The posters you order are carefully packaged in our production center and sent in a special cylindrical box to ensure they reach you undamaged during transportation.

Framed posters or individual frames you order are meticulously packaged in our production center. The packaging, designed in the form of a protective box, is specially produced to protect wooden frames. This way, the products reach you undamaged during transportation.

PAYMENT

We do not offer a cash on delivery option.

The prices of all our products include VAT.

You can only pay with a credit card on our website after completing your shopping. You can securely shop online at www.opendigitalgallery.com.

RETURNS & EXCHANGE

All orders can be returned within 5 days from the day the order is delivered to you. The product must be unused within this period, except for trial purposes. To accept the return, the return shipment must be prepared using the original Open Digital Gallery packaging materials (box, bag, label, etc.), otherwise, the return will be rejected.

If you encounter such a situation, contact us immediately via our WhatsApp line. After necessary inspections, we will get back to you as soon as possible. Customer satisfaction is always our top priority, and you can be sure that we will not let any of our customers be dissatisfied under any circumstances.

If the shipping company damages the product during transport or loses the product, contact us as soon as possible via our WhatsApp line. A free replacement of the damaged product will be sent to you.

Once the returned items are received by us, we conduct necessary checks and approve them within a week. After that, your refund will be completed within a few business days depending on your bank. The reflection method and period to your credit card statement may vary depending on your bank. We do not refund any customs duties, other taxes, and additional charges that may apply to your order.

All shipping fees in exchange processes are covered by us. In return processes, the shipping amount will be deducted and refunded to you.

INTERNATIONAL ORDERS

We ship to all countries in America and Europe. If you want to place an order from a location outside of these countries, you can contact us via WhatsApp.

For international orders, customs duties or additional fees may be requested depending on the country to which the order is placed. These requests are made by the relevant authorities of the countries and not by Open Digital Gallery.

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